1. Approved payment methods
- Direct bank transfer.
- Electronic payment.
- Cash payment on request (depending on service type).
- Deferred payment for approved corporate clients.
- The company reserves the right to determine the suitable method based on booking type and client profile.
2. Booking confirmation and advance payment
- A booking is confirmed only after receiving the agreed payment.
- For events, peak seasons, or premium services, full prepayment may be required.
- The company may cancel bookings if payment is not received within the specified period.
3. Corporate invoicing
- Invoices are issued monthly or as agreed contractually.
- Standard payment term ranges from 7 to 30 days from invoice date.
- In case of delayed payment, the company may suspend services, reject new bookings, or take legal action.
4. Extra hours and waiting
- Additional hours are billed according to approved rates.
- Waiting time is billed after the included booking period ends.
- Any service extension depends on vehicle and driver availability.
5. Additional charges
- Changing pickup location or destination.
- Trips outside city limits.
- Parking or toll/highway fees.
- Special requests or add-on services.
6. Taxes
- All prices include VAT according to applicable Saudi regulations unless stated otherwise.
7. Refunds
- Refunds are subject to the approved cancellation policy.
- A service credit or voucher may be issued instead of cash refund based on booking status.